Remote Support for Mac system running OSX 10.10.4 or earlier Modified on: Tue, 6 Feb, 2018 at 2:11 PM In some cases, we may need to remotely access your system to troubleshoot the issue(s). We use a software called TeamViewer. As of 2018-02-01, the current TeamViewer (version 13) only supports OSX 10.10.5 or later. So, if you're still running an older version of Mac Operating System(OS), you need to run an older version of TeamViewer. Here are the steps to setup TeamViewer QuickSupport on an older Mac.
We use Mac OSX 10.7.4 as an example. 1. When you try to run the current version (v13) of TeamViewer QuickSupport, you will receive the following message. 2. You need to download an older version (v9.x) of TeamViewer QuickSupport.
Here's the download link for your reference. The Safari browser that comes with OS may not able to redirect you to the download page. You may need to switch to a different browser, like Google Chrome or Mozilla Firefox. Simply open up a browser and copy & paste the above link into the URL Address bar. We use Google Chrome to do the download.
![Version Version](/uploads/1/2/5/4/125467816/813815699.png)
The problem is that if your client friend the second team if you want to have teamviewer 14 you can not connect from 13 and you are not going to change the version to a group of clients just because your computer does not work in **Third Party Product** this does not happen. Download old versions of TeamViewer for Mac. TeamViewer Share your desktop with this remote control utility.
3. Once finished downloading the file, open the Downloads folder. And you should be able to find the downloaded file there. We suggest you sort the folder by Date Modified. Then, the file will show up at either top or bottom depending on using ascending or descending order. 4.
Double-click the TeamViewerQS.dmg file to open it. 5. It will open up the TeamViewer portal. Double-click the icon in the middle to start the TeamViewer QuickSupport program.
6. Depending on your Mac Security setting, you may be prompted about the application is downloaded from the Internet. Click the Open button to continue. 7. Now, you can see the TeamViewer QuickSupport program is up with the 9-digit 'Your ID' and 4-digit 'Password'. The ID and Password are generated by the TeamViewer program once it is connected to the Internet and the Server. If you don't see it, either is your Mac has no Internet connection or the program can't connect to the Server.
If it is good to go, you should see a green rectangle with the message 'Ready to connect (secure connection)' near the bottom of the program window. 8. Your Mac system is now ready to be remotely accessed by our Tech Support Team. For your information, TeamViewer QuickSupport 'module does not require installation or administrator rights — simply download, double click, and give the provided ID and password to your support representative.'
(from TeamViewer website) Technical Support Team Edimax USA Santa Clara, CA /. EOF./ Created: 2018-02-01 1:26 PM Modified: 2018-02-06 2:11 PM Did you find it helpful?
![Old Version Of Teamviewer For Mac Old Version Of Teamviewer For Mac](https://static.teamviewer.com/resources/2018/05/macbook-host.png)
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About TeamViewer for Mac With TeamViewer you can remotely control any PC anywhere on the Internet. No installation is required, just run the application on both sides and connect - even through tight firewalls. It is possible to access a machine running TeamViewer with a web browser. While the main focus of the application is remote control of computers, collaboration and presentation features are included. TeamViewer Features. TeamViewer is the one-stop solution for everything you need: TeamViewer includes all modules in one simple and very affordable package.
TeamViewer can also be used to control unattended computers and servers. System service installations even allow remote reboot and reconnect. TeamViewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner - which also works behind firewalls. TeamViewer is a very secure solution. All versions feature completely secure data channels with key exchange and AES (256 Bit) session encoding, the same security standard used by https/SSL. With TeamViewer partner list you can see who is available and connect with them in one mouse click. TeamViewer allows you to present your desktop to a partner.
Share live demos, products, and presentations over the Internet within seconds. If you use TeamViewer you don't have to worry about firewalls: TeamViewer will find a route to your partner. On the road and need to control a remote computer? Why don't you use TeamViewer Web Connector? The purely html and flash based solution can be used from nearly any browser and operating system. TeamViewer offers a free version for non-commercial use.
Whether you have a LAN or dial-up connection, TeamViewer optimizes display quality and speed depending on your network connection. More information is available at Updates.